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We hope you are 100% satisfied with your Carys jewelry! If for any reason you do not fall in love with your purchase, we will assist you with a prompt refund or exchange. We accept returns & exchanges for unworn goods in their original condition within 7 days of receiving the item. Items sent back after the 7 day period are accepted for exchange or store credit only within a 30 days.

To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Refunds will be credited to the original card used to purchase the order, excluding all shipping fees.

Returns & Exchanges are accepted for items purchased on

Carys reserves the right to refuse a return/exchange of any item that does not meet the above requirements.


Please make sure to download and fill out the return form. Contact Customer service either via email or call us during regular business hours 9am-6pm Eastern Standard Time.

Customer Service (9:00AM - 6:00 PM): 1(212)286-2409 

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